This is really vague, but it was posted on the Facebook page in May:
Over the course of the last few months, we have experienced both amazing growth and serious challenges.
I wish it were not the case, but we did not handle every challenge properly and found ourselves behind in production and customer service.
As a result, some of our customers experienced unacceptable wait times and poor communication.
We apologize. We are working toward significant changes with our order and customer services processes. We take great pride in the quality of our products and look forward to rebuilding our service reputation.
We would like to thank our customers and encourage you to contact us with any questions, suggestions or concerns.