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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Jan 27, 2014 10:03 pm 
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Mispronounces Daiya
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I am so tired of customers getting angry with me when I don't give them the wifi password. It's a store policy to keep the bandwith faster for the teachers, who actually need it to do their jobs. Shutthefuckup and stop complaining at me.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Jan 27, 2014 10:13 pm 
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missdelaney wrote:
I am so tired of customers getting angry with me when I don't give them the wifi password. It's a store policy to keep the bandwith faster for the teachers, who actually need it to do their jobs. Shutthefuckup and stop complaining at me.

I asked somewhere for wifi once and got the explanation why it was private, and I acted civil about it for sure, but it felt pretty embarrassing, I mean, I hate asking for things in the first place, but I was a customer at a place, I looked for wifi since I was in Canada and couldn't use 4G, saw that in the list of wifi's there was the name of the business! Seemed natural to ask for a password.

Moral of that story is, could you change the name of your wifi to something that seems unlikely that it is your business?

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Jan 28, 2014 5:56 am 
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Heart of Vegan Marshmallow
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Huh. It would never occur to me that any establishment's wifi was customer accessible unless they actually had signs indicating they had free wifi for customer use.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Jan 28, 2014 7:16 am 
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Seagull of the PPK
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I agree with lepelaar- establishments need their own wifi and such, but it would be nice if it would say STOREstaff or something like that.
it gets me when the place has a sign saying free Wifi but not saying the actual password anywhere (that's you I'm looking at Maos Times Square) and I feel bad about asking because people look at me like "what kind of cheapo are you" but i still haven't gotten that data plan sorted.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Jan 28, 2014 8:00 am 
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Making Threats to Punks Again
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missdelaney wrote:
I am so tired of customers getting angry with me when I don't give them the wifi password. It's a store policy to keep the bandwith faster for the teachers, who actually need it to do their jobs. Shutthefuckup and stop complaining at me.


They can make the wifi hidden so that only people who know the name and password can access it (& even realize it exists).


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Wed Jan 29, 2014 5:36 pm 
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Not a creepy cheese pocket person
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Written note from an author:

Quote:
insert a comma

PLEASE insert a comma

insert a comma ;insert a comma, insert a comma, insert a comma

insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma

insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a coma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma, insert a comma !!!!

insert a comma


I did not insert any commas


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Wed Jan 29, 2014 5:42 pm 
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Got it. Remove all commas.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Wed Jan 29, 2014 5:52 pm 
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what? what the hell is that? insert your own comma, jerk. i know just the place for it.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 12:25 pm 
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This is really long and not even that interesting, but I feel relieved having typed it out, sooo...

I have a customer who spends a lot of money at my place of business, not just on grooming, but boarding as well. He has four dogs, so we do take more effort to make him happy than non-regulars who don't spend so much money there. He is very particular, and it seems like fuck-ups only ever happen to him. His appointments have been taken down wrong (or not at all) multiple times now. He showed up on an extremely busy day for me, after I'd already been out of town and then sick with the flu and had had to reschedule all my appointments for three days, so they were all backed up to the end of the week already. Turns out he was not on my schedule at all for the day and someone had accidentally scheduled him for Saturday instead of Friday. I don't even work on the weekend, so it was probably just a wrong click on the computer. But naturally he was pretty upset, because this wasn't the first time it had happened, and he was basically saying it doesn't seem worth it to keep coming back to us because these mistakes keep happening. So I'm about to lose one of my best customers because of someone else's mistake. To appease him, I gave him my personal phone number for scheduling appointments from now on, and offered him free daycare and baths for the dogs if he'd come back another day. Previously I had mentioned a discount or something, but he didn't seem interested, so we settled on the free daycare and baths. He showed up to pick the dogs up halfway through the day saying that he had some stuff to do, so they only had a couple hours of daycare and didn't get their baths, but he rescheduled to come back this week.

He came back and still expected a discount! That was the entire point of the free daycare and baths, which is like a $100+ value. So I had to figure out some way to give him a discount without ME losing money, because if I just take off $x, then it's taken out of my commission, even though it was the desk who had made a mistake. Ended up giving him a $25 gift card to use that day and he seemed happy, so I guess everything's alright. Doesn't even sound that bad after I type it all out, but it was kind of a dramatic frustrating situation.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 12:38 pm 
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It does sound really frustrating and upsetting, creep. That's pretty rude of him to expect a discount in addition to everything else, but I'm glad it worked out in the end.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:00 pm 
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Impressive boner
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The caller I posted about before has started accusing us of having murdered the client's parents, blackmailing the client and if the client dies it's all our fault because she wants cable TV and to go to Majorca on holiday and we can't force anyone to pay for these on her behalf.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:04 pm 
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Should Write a Goddam Book Already
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Nah, creep, I totally understand.

The other day, we had a guy come in with a flat on his mtb. He had new tires, but they didn't have any sort of flat protection, so he asked for tire liners. Fine. His flat fix, all told, is about $20 (labor, tube, tire liner). But then, he had mashed his bike into his buddy's car, and forked up the front (cheap, v-) brake. Ok, I fix that, for free, so he can ride away. Then he comes back, two minutes later, because he can't shift into his large chain ring. Which has nothing to do with the work I just did. Like I touched nothing that would have made his front derailleur be out of adjustment. Whatever, I turn the barrel adjuster, quick fix. Of course he doesn't tip or offer to pay for any extra service.
Anyhow, yesterday, I was working on a bike that needed a couple of adjustments so it would not be terrifying to test ride. I was telling my coworker that I didn't mind doing them for free, because this guy was really nice when he came in, but I don't like to do free stuff when folks are crassholes. (in fact we just got burned by a customer who is always a pain in the asparagus. My other coworker and I did about 3 hours total labor on her bike, plus threw in a bunch of take-off parts, because she is always broke. She has left her bike with us for almost a month, and not paid, despite the fact she walks by the shop regularly. Oh, and we have suggested free/low cost bike resources around town that she could use instead of a commercial shop, since she always complains about paying for labor)

The coworker I was talking with starts in with this bs about how we should extend the curtosey of free service to all of our customers. That's (not really) well and good in the winter, when we have fork all to do, but no, I don't see that working in the summer when we work 8+ hours a day and barely have time for lunch. I love working in a small shop,where we are trusted to make these decisions, but Jesus, we do need to keep in mind that in order to get paid, customers have to pay the shop.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:28 pm 
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Heeeerrrrree's JACKY!
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We have a client who just left a cd with his name and the word EVIL scratched on it. I don't think we will be playing that.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:35 pm 
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Should Write a Goddam Book Already
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kfad wrote:
We have a client who just left a cd with his name and the word EVIL scratched on it. I don't think we will be playing that.

Play it!


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:36 pm 
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Olives wrote:
kfad wrote:
We have a client who just left a cd with his name and the word EVIL scratched on it. I don't think we will be playing that.

Play it!


No way... it is likely full of either a horrid virus or a load of nasty porn. This is a client that likes very much to call and leave horrid messages. Not a nice guy.

Unless we can find a burner laptop to play it on... that might be an option.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:46 pm 
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kfad wrote:
We have a client who just left a cd with his name and the word EVIL scratched on it. I don't think we will be playing that.


Oh dear. I feel you are my employment soul mate.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 1:59 pm 
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Should Write a Goddam Book Already
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Get the burner laptop!


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 2:53 pm 
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Heeeerrrrree's JACKY!
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It is going to be that sort of day. I just hung up on a guy who would not take no for an answer. We don't do free consults and we don't do insurance issues. So I tell him and he says he just wants my boss to write him a letter to bully the insurance company. Oh and hey, could you do it for free?

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Thu Jan 30, 2014 7:15 pm 
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Discovered unobtainium
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This thread is reminding me of the girl in my GED classes who kept saying she couldn't come to class last month because she needed to save her gas to get to work and had car repairs bills. I had her meet me at the gas station and I filled her car up and she still didn't come to class.

Now she is annoyed with ME because she left her charger in class the last time she did come and then we had snow days and then I had to cancel classes, so she is upset I still have her charger after 2 weeks. (The class after she left the charger, I was there but she was a no show).

This girl tries my last nerve. She has an attitude problem that I thought I broke through, but it resurfaces every couple months.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Feb 03, 2014 11:55 am 
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This happens multiple times a day where I work and is probably the most common problem in libraries today. If you're in a quiet room where people are working/studying/reading/whatever, why would you send and receive texts with the volume on full blast? Why would you listen to loud music? Why would you watch a video with the sound on? Why would you have a loud conversation? Not to mention that we have a sign in front of each chair that says that it is a quiet room and lists every possible way that people could possibly make noise and says not to do those things.

Then I have to try to quiet people down (these are adults), and 90% of the time, they won't listen to me. While typing this, I made an announcement to turn off cell phone volume (someone was sending and receiving texts with the volume on) and after I made the announcement, it still continued.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Feb 03, 2014 8:51 pm 
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one of my clients has me submit finished work through a website; i upload the files and mark the job as completed, and i guess from there the files are supposed to go straight to the production staff. i just got a sort of naggy e-mail from the production contact asking me to return my most recent job by tomorrow because it's due back to the author for review, but i submitted all the completed files this morning. when i wrote back and told her i'd entered everything into the system about ten hours ago, she said, "ok, let me look." :/ i haven't heard back, so i assume she found it. maybe check first and scold me later?

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Feb 04, 2014 7:12 am 
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Heart of Vegan Marshmallow
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Some lovely lovely person left a dirty diaper on the floor of our kitchen/break room. Our water was cut off for one day (a mistake from the water company) so we had to lock the bathrooms, which meant whoever did this didn't have access to the garbage cans next to the toilets. So instead of taking the soiled diaper with them or dumping it in one of the many many public trash cans in the center of Brussels (there's even one right out front of our store), they just pushed open the swinging door of the staff kitchen and flung it in there.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Feb 04, 2014 8:06 am 
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That is just foul.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Feb 04, 2014 11:52 am 
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Heeeerrrrree's JACKY!
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While I was not working... they played the aforementioned cd. It was a diatribe. Nothing excited.
Just thought I would update you.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Wed Feb 05, 2014 5:19 pm 
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Lime and a Coconut
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When I asked someone in my office for the two hundredth time not to give me personal work, she snapped "it's NOT personal work."

Sure. Printing out the floorplans for your loser boyfriend's country home isn't personal work. Exactly which client file should I put this under, then? "Oh, I already took care of it." bisque can barely lick her own envelopes without hiring an assistant to do it for her; suddenly I'm supposed to believe she's filing her own documents when she can't even print them out to begin with? Yeah, you're not bullshitting me AT ALL.

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