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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 4:27 pm 
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seitanicverses wrote:
Yeah, my tip is predetermined before I get in. Pie in the face, food fight, pitcher of beer over my head, waitstaff revolt, come what may, when the meal is over, I will mop off my face, primly shake off my bills, put them on the table, politely thank everyone for the fine meal and leave.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 6:17 pm 
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allularpunk wrote:
Alaina wrote:
Fee wrote:
Most of those don't have anything to do with the server, though. I feel bad for servers who get the brunt of anger over how long their food is taking or an order is wrong when that's the kitchen most of the time, not them.

Uh, when your talking about service at a restaurant how long stuff takes is a key component. And shouldn't the server check to see that the dish the kitchen gave them is actually what they wrote down on the ticket, before they bring it out to you.
I don't think that the servers attitude is really a good measure of how to judge the overall service of a restaurant. Even if I had server that was an asparagus, if they took my order, were on top of the refills, and the food came out in a reasonable amount of time, I wouldn't think that I had bad service. I'd think good restaurant that persons an asparagus.
Meanwhile if they take too long to take an order, for the food to come out, I don't care how nice the server is or if it's their fault or not, the service was bad.


Contrary to popular belief, the server is not making your food! The kitchen staff is! Mind-blowing, I know. If the kitchen is taking forever, it most likely is not your server's fault. Also, if something is not obviously wrong with the food, your server is going to take it out. They're not going to open up your sandwich to make sure there's no tomato on there if it's not obvious to begin with. I wish people could just be a little more forgiving. Mistakes happen!

That's totally not my point at all. The service you receive at a restaurant is the sum total of the experience. It doesn't matter to the customer who was supposed to do what. I'm a customer and I don't care who does what. Give me my food and have it be done timely, correctly and professionally.
And in some small places the server actually does make some or part of the food or assembles it. Every place is different. But like I said it doesn't matter who does what.
I once had an experience where the food was cold because the server was too busy fooling around to pick up their orders. It can be the servers fault too. But like I said as a customer, I don't care whose fault it is.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 7:53 pm 
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alaina wrote:
allularpunk wrote:
Contrary to popular belief, the server is not making your food! The kitchen staff is! Mind-blowing, I know. If the kitchen is taking forever, it most likely is not your server's fault. Also, if something is not obviously wrong with the food, your server is going to take it out. They're not going to open up your sandwich to make sure there's no tomato on there if it's not obvious to begin with. I wish people could just be a little more forgiving. Mistakes happen!

That's totally not my point at all. The service you receive at a restaurant is the sum total of the experience. It doesn't matter to the customer who was supposed to do what. I'm a customer and I don't care who does what. Give me my food and have it be done timely, correctly and professionally.
And in some small places the server actually does make some or part of the food or assembles it. Every place is different. But like I said it doesn't matter who does what.
I once had an experience where the food was cold because the server was too busy fooling around to pick up their orders. It can be the servers fault too. But like I said as a customer, I don't care whose fault it is.


As someone who currently pays my bills by serving, that's really upsetting to hear. Because the kitchen staff doesn't have to deal with the customers, at least where I work, they don't understand that when they mess up, it's on the servers. And in order to get them to do food for my tables correctly, or fix things without screaming at me when they mess up, I pretty much just have to let them hit on me as much as they want. The other thing is, the kitchen doesn't work for tips, so they really don't care. When you're tipping for service, you are tipping your servers, not the whole establishment. My boss wants us to be tipped well, but that doesn't affect the money he makes off of you buying the food. I know when the kitchen messes up, or takes a really long time, I try to apologize to my tables/keep them up to date etc but beyond that, there's nothing I can really do.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 8:28 pm 
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***LIES!!!***
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It makes me sad to read about so many people working in shitty service situations. I was fortunate enough to work at two restaurants where managers would comp meals that came out wrong (I would *never* bring out a dish that was made wrong, though, that is definitely on the server if they put the food on the table that was not what was ordered) and would come and apologize to the table and lecture the kitchen staff. Because of those policies such things rarely happened. A lot of other really easy to control things are also on the servers. It's not the server's fault if food is slow or wrong (if they put it in right), but it is the server's fault if drinks are empty, dishes aren't cleared, orders aren't taken promptly, new tables aren't greeted, etc. I think if you create a good experience, people will forgive whatever isn't in your control.

I haven't had any better or worse service at vegan places than non-vegan places.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 8:38 pm 
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***LIES!!!***
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coldandsleepy wrote:
My mom was a waitress for a lot of my childhood, my sister's waited off and on throughout her life, and I used to bus when I was a teen so... I know how important tips are and I very, very, very rarely tip less than 20%. You kinda have to do something remarkably shitty to get me to drop down to 15%.

But even though I tip well, I do always remember bad service and will sometimes avoid places where the service was really bad.


I do this too. I just consider tipping to be part of the cost of the meal, but having served in busy places and done it pretty well, I do not have a lot of sympathy for people who suck at it and keep doing it. My dream future would involve computers at the tables where you could order, request more of things, and whoever was free would bring you what you needed or bring your order when it was ready and all of those people would just be paid properly and not tipped.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 8:59 pm 
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i just wish that everyone around the world (and in the US) understood that waitstaff generally survive on those tips. so many people have no idea and just assume that the waitstaff get a wage like the cook does, and that the tip is extra, like a bonus. i have to wonder how this system has stayed in place so long when it is really so abusive.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 9:19 pm 
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I was a server/bartender for 17 years. I'm not sure how I lasted so long, except for the fact that many of my bosses (at independently owned places) were awesome. At the last bar I worked at, the customer was NOT always right. (when they were drunk and loudmouthed and stupid, and so on). When your bosses have your back, it sure makes life easier. It is so much less stressful when someone starts calling you a croissant and you can kick them out, instead of pretending they are acting as a normal human would. Then of course, sometimes waitstaff need to remember that they are actually there to serve their customers. A joke: "Q: What's the difference between god and a bartender? A: God doesn't think he/she's a bartender". Hee hee.

There's a lot on this thread I agree and disagree with, but I really, really hated it when folks told me to "smile". I was pleasant and competent and sometimes I liked to hide my teeth. Deal.

I ended up a pretty damn good server after all that time behind the lines, (really..it's not rocket science)! so it's hard not to expect at least competent service when I go out. I know all the things that can or will go wrong; a courteous server who keeps me up to date on problems with the kitchen is not too much to ask. As a vegan, I am so grateful (embarrassingly so) when servers are happy to accommodate me. In those cases, I tip like a mother hubbard.

So finally- the vegan part. I worked in an 80% vegetarian restaurant in the 90's, City Spirit Cafe, in Denver. (we had some lamb and chicken on the menu, but primarily catered to veg heads and vegans). I have to say, as a vegetarian server my memory of vegan customers is overall not good. Maybe this was because we attracted some already-annoying downtown hipster types, but there were for sure some loud and proud vegans who you'd just cringe when they walked in the door. Of course, I'm probably not remembering all the nice vegans, just the asswipes. These days, I try and confidently ask what I need to know of my server without a demanding tone in my voice, and with lots of please and thank you's thrown in.

I agree that the hippie-vibe places generally have the least desirable service. But as someone remarked, it also depends on the server, and even the particular day.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 9:21 pm 
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adventuresoflandooe wrote:
alaina wrote:
allularpunk wrote:
Contrary to popular belief, the server is not making your food! The kitchen staff is! Mind-blowing, I know. If the kitchen is taking forever, it most likely is not your server's fault. Also, if something is not obviously wrong with the food, your server is going to take it out. They're not going to open up your sandwich to make sure there's no tomato on there if it's not obvious to begin with. I wish people could just be a little more forgiving. Mistakes happen!

That's totally not my point at all. The service you receive at a restaurant is the sum total of the experience. It doesn't matter to the customer who was supposed to do what. I'm a customer and I don't care who does what. Give me my food and have it be done timely, correctly and professionally.
And in some small places the server actually does make some or part of the food or assembles it. Every place is different. But like I said it doesn't matter who does what.
I once had an experience where the food was cold because the server was too busy fooling around to pick up their orders. It can be the servers fault too. But like I said as a customer, I don't care whose fault it is.


As someone who currently pays my bills by serving, that's really upsetting to hear. Because the kitchen staff doesn't have to deal with the customers, at least where I work, they don't understand that when they mess up, it's on the servers. And in order to get them to do food for my tables correctly, or fix things without screaming at me when they mess up, I pretty much just have to let them hit on me as much as they want. The other thing is, the kitchen doesn't work for tips, so they really don't care. When you're tipping for service, you are tipping your servers, not the whole establishment. My boss wants us to be tipped well, but that doesn't affect the money he makes off of you buying the food. I know when the kitchen messes up, or takes a really long time, I try to apologize to my tables/keep them up to date etc but beyond that, there's nothing I can really do.

Well that's true of any service industry. It's not like any of us haven't gotten frustrated at tech support that doesn't help, online orders that get bungled, calling your health insurance company because what wasn't covered, etc. The bottom line is if you work in service, or any job that deals directly with the customer, expect to be the person that deals with the repercussions of poor service, whether it's your fault or not. In my line of work when the contractor does poor work it's my fault, even though I didn't do the physical work, and I don't whine that it wasn't my fault. No upset person who feels they didn't get what they paid for is going to suddenly develop compassion upon hearing it wasn't your fault when their in the middle of being pissed.
I tip for the whole establishment, it's a whole combo. Some places even collect the tips and split them amongst the dishwashers, cooks, hostess (er male version is called what?). As a customer I have no way of knowing who I am paying for what with my tip, and I doubt walking into a restaurant and getting a run down of how little the owners pay which jobs is going to help business.
This wouldn't be an issue if the US was like other countries where servers and everyone in the restaurant is normally paid well, so customers aren't expected to tip. if you really don't like hearing this, then petition to change the labor laws so that people do not have to work for tips. I'd rather pay what is on the check and leave then end every dining out experience with having to do math at the end. That made going to Italy so nice, er, after I learned from the weird looks and waiter running after me that I overpaid, cause I tipped.
In all fairness if the service and / or food is really that terrible, I would demand to speak to the manager and have my bill reduced. Whether or not I tipped after that and how much would depend on the situation and if the server was accommodating. The bottom line is the tip is part of how much you paid for the meal, and the customer has to feel that the whole experience was worth that amount.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 10:30 pm 
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Except that in other service industries your wages aren't tied to the service you give. How often is your pay affected every time there is a problem. So it is an apple and oranges argument.

Even if you think you are tipping for the whole establishment... they aren't getting it. Often only the server is.

We all agree that there are changes that need to be made. No one is arguing that.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 10:56 pm 
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There are actually places that split tips, so that isn't so crazy. In many service areas your wages are tied to how much you sell, whether that's through commissions or bonuses.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 11:23 pm 
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There are places that do but if you don't ask and don't know, I wouldn't say it's a safe assumption. And yes there are jobs like sales where you make our wage based off what you sell - and some restaurants are like that. They try to get you some wine with your meal, let me bring over a dessert menu, my suggestion is the most expensive thing here, etc. but there's no other sales or commission job where the client is expected to pay the commission outright based off nothing more than their feeling of what they should pay.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 11:25 pm 
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Not to mention if you DO refuse to tip at an establishment that splits the tips, you're punishing everyone for a mistake one person might have made. Its not the kitchen's fault if the server is rude and its not the server's fault if the kitchen is slow.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Fri Feb 22, 2013 11:28 pm 
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No doubt tipping sucks and is abusive, but in the context of the service industry as a whole, it's likely that most service jobs suck asparagus in ways customers don't usually understand. And since tips are almost always based on percentage of the bill, it's strange to me that servers don't try to upsell more regularly!


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 4:23 am 
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I waited tables for several years back in the day and it certainly taught me that one crasshole can ruin your night, but on the flip side, one awesome customer can make your night so much better. So I try to be as awesome as possible because who knows what kind of shitty night your server has been having. That said, if there is a problem with food or service I will speak up politely. When i waited tables i wanted my tables to speak up so i could fix the issue. i think it's shitty and passive aggressive to just cut the tip down and not say anything. If the server doesn't know there's a problem she is probably just going to think you're cheap anyway, so your message is not getting through. Also if she knows there's a problem, that gives her the opportunity to fix it. On the subject of sharing tips between staff, usually places where you 'share' means that the server tips out 10% to the bar and another 10% to bussers. The kitchen usually got 'tipped out' in free cocktails in every place that I worked. So you are not punishing the kitchen with a low tip. They make a regular hourly wage either way.

Also the nasty note on the credit card slip does not count as speaking up. You didn't give anyone a chance to fix the problem, that is just being nasty and passive aggressive.

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 9:09 am 
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I just want to speak up for the kitchen staff! I was a line cook in an Italian restaurant for a couple years, and yes, I got paid a "regular wage" and didn't get tips - but my wage was MINIMUM wage, as was most of the kitchen staffs'. Only the Chef and Sous Chefs made an actual salary (and to clarify, I don't live in a big city, but I'd wager most kitchen staff don't get paid big bucks.) In any case, the servers made way more money than I did thanks to tips, and I know we were often blamed for problems that really weren't our fault (server entered order wrong, server entered order late). Plus, the line can get really hot (like above 100 degrees) during the summer when you're slammed. And there's plenty of nasty prep and clean up.

So anyways, I guess it really bugs me when I see these discussions about tipping and everyone is so quick to either blame the kitchen or say they get a regular wage. It's not like I was living large!


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 9:25 am 
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So I'm going to admit here to sometimes rounding down slightly under 20% based on how much actual cash I have. Like maybe $5 instead of $6 or something like that, because I figure it's preferable to having the tip on a credit card and having to pay tax on it. I mean, I know you're supposed to, but most people I know don't claim 100% of their tips. I obviously won't leave a cash tip if I have significantly less than 20% though.

Servers, chime in here. Would you rather have that extra dollar and change on a credit card? Do I suck?


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 9:28 am 
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Ariann wrote:
It's not the server's fault if food is slow or wrong (if they put it in right), but it is the server's fault if drinks are empty, dishes aren't cleared, orders aren't taken promptly, new tables aren't greeted, etc. I think if you create a good experience, people will forgive whatever isn't in your control.


It sure is the server's fault most of the times in BOTH cases food slow and food wrong, here's why:

I am leaving out putting in the order wrong since you have already acknowledged that.

What you are saying is MOST of the time NOT TRUE at all, here's why, ask yourself:

1. WHEN do you put in my order? Do you wait or do you go put it in immediately after taking it? If you are double sat or triple sat, you can still go put in each order into the computer after taking each table’s order. By not doing that can result in a much longer wait and that would be YOUR FAULT.

2. FORGETTING to put in an order. My husband and I have experienced this for REAL that servers ADMITTED to our faces they have FORGOTTEN TO PUT ORDERS IN. All of them were appetizers, bar drinks, and a cup of soup.

3. Did you FORGET ANYTHING I ORDERED such as a SIDE DISH? We have had this happen a number of times as well.

4. Did you DROP anything I ordered? Luckily, we have not had this happen, but I have seen a server once drop some fries from a plate before and I did have a waiter spill some margarita martini when pouring into a martini glass. In other words, it is possible, not likely, but very possible.

5. Did you remember to GET my food? We have had a server do that before. Also, we have had a number of servers forget bar drinks.

6. Did you bring out my food obviously correctly if you bring my food out? Do you realize how many times OUR OWN SERVER brings out DUH mistakes like the side dish is wrong, the entrée is wrong, something obvious is not correct bacon that isn’t covered up isn’t extra, extra crispy when you can clearly notice that it isn’t without touching anything, etc.? Every DUH mistake you bring out is YOUR FAULT I am waiting for what I did order by you wasting my time bringing me the wrong item or wrongly prepared item or forgot something. While we all make mistakes, I would have to say a good 90% of the time, servers NEVER COMPARE THE WRITTEN ORDERS TO THE FOOD, because they are TOO LAZY and DON’T CARE!!

If it’s another server, it still doesn’t make it the kitchen staff’s fault I have the wrong side dish for example since that is something that’s obvious. It’s either my server that didn’t put in my order correctly or this other server that didn’t compare the ticket to the food or that this other server did compare the ticket to the food, but just missed it(HIGHLY UNLIKELY, but possible).

So QUIT LYING to the public, because what you are saying isn’t true MOST of the time. MOST of the time, your server had SOMETHING to do with HOW LONG YOU waited for your food or bar drinks. I didn’t say always, but most of the time, your server is WHY you are waiting longer in general. That is the truth, you can’t argue with facts. I KNOW, WE EXPERIENCED IT!! My husband and I have been going out to eat just about almost every weekend(2-3 times a weekend) since Nov. 2000 since we met, so we know more than you do!!

I also thought about some more things that the server can control with how long you wait for your food:

1. Once, we had a Red Lobster waitress had our 2 entrées on the tray as well as 2 side salads that were for a couple that wasn’t even there when we ordered. Anyway, instead of bypassing their table to hand us ours first since WE DID ORDER FIRST(common sense would tell you that it takes more time to cook food than it does to fix a side salad anyways even if it wasn’t our server that delivered our food, but it was our waitress that delivered our food), she decided to hand them theirs first off the tray. THAT IS SOMETHING THAT IS IN THE SERVER’S CONTROL TO HAND OUT THINGS OFF THE SAME TRAY IN THE ORDER IN WHICH IT WAS ORDERED IN!!

2. Once, we had a waitress that greeted us which we ordered an appetizer as well as our drinks when greeted. I saw she tucking in chairs at empty tables and pretty much doing everything but coming back to get our entrée order. Well, I found out what happened. She brought out our appetizer and when I asked she said that she wanted to wait to put in our entrée orders. The thing is, that delayed us more by not at least coming to GET our orders. That way, when the appetizer was ready, we wouldn’t have gotten delayed eating our appetizer since we then had to give our entrée orders when we could have given our entrée orders WELL BEFORE THAT and we would have gotten our entrées faster due to that she could have just left to put our entrée orders into the computer after delivering our appetizer instead of taking time to order when our appetizer was sitting in front of us.

The point is, SHE delayed our entrées as well as to be able to start eating our appetizer because she could have at least TAKEN our entrée orders and then when our appetizer would have been brought out, could have immediately gone to the computer to put our entrée orders in.

What she did was make us wait while our hot appetizer was sitting in front of us, we couldn’t touch it, because we had to order our entrées and could have done that wayyy before that.

She also delayed our entrées because we had to spend extra time AFTER our appetizer arrived to give her our entrée orders when we could have done that wayyyy before that.

3. Once, we had a waitress that assumed that because they were out of raspberry topping for a cheesecake slice when we had ordered dessert that she’d bring us strawberry. Turns out, she knew when she put in the order that the computer had it the manager told us. So she did it on PURPOSE to be so lazy and uncaring as to not come to ask if we wanted the next closest thing. We didn’t, we sent it back, so she had MORE WORK. Also, she didn’t even think about what if someone is allergic to strawberries. I just honestly can’t believe someone would do that. If they are out of something, common sense would be to come to see if the next closest thing is ok. Not everyone wants the next closest thing. So it wasn’t like it was just getting the order wrong by accident or by not verifying the written order with what she was bringing or putting in the order wrong by accident, this was on PURPOSE to be LAZY and to ASSUME. I didn’t know at first that she did that. I thought at first she just was that stupid(or truly just messed up(highly doubt it)) to bring us strawberries on top of a cheesecake when we ordered raspberries.

4. Your server delays coming to get your order or delays you ordering due to personal conversation. We have had that before as well. Once, we had a waiter that we didn’t know after waiting 15 mins. for a table on Mardi Gras day ask us BEFORE we ORDERED ANYTHING “How’s y’all’s Mardi Gras” “Go to any parades.” See, I don’t mind chit chat with a stranger, but be considerate to do it AFTER we have our orders into the computer so you don’t take up our time. THAT was in the server’s control as well. We have also had servers not come to get our order due to playing around. That’s in the server’s control too.

Sometimes taking a long time or a longer time has A LOT to do with the server:
My husband and I have had 3 TIMES where servers FORGOT to put food orders into the computer. We also have 4 times servers forget to get bar drinks from the bar. Once a waitress forgot to put in a bar drink into the computer. Two of the 3 times it was an appetizer and the servers ADMITTED doing so. The third time was a cup of bisque which is normally served before a meal just like a side salad is.

We also have had delays due to that the servers delayed putting orders into the computer when they COULD have such as deciding to buss a table first or decide instead of a mini-greet(I’ll be right with you all), one waiter I saw decided to take a party of 6 people’s drink/appetizer orders instead of putting in our food orders into the computer. I can understand if they call you over, but if they don’t, you should be putting that order into the computer not delaying our food. The longer you wait to put in orders, the LONGER WE WAIT!!

So truly think about that MOST of the time when you wait a LONG TIME for your food or bar drinks even, it could be the server’s fault.

The next post will contain wrong food and why it's most of the time, your server's fault. Too long to put into one post.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 9:44 am 
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interrobang?! wrote:
Tipping is more of a pain in the arse here as generally you're supposed to tip 12.5% and I am shiitake at math.


Yeah, that's the beauty of our 20%, or even 15%. Move the decimal place and multiply by 2! Easypeasy! And if the service was bad and I do closer to 15%, that's not hard either. But usually I only do the 15% for stuff like haircuts and other services like that.

I guess though, I'm the asparagus that if I wait long enough that my fries are getting cold and I wanted freaking ketchup but noone sees me meekly waving and I see the ketchup on a shelf by the bar, I will get the ketchup myself. I will also sometimes get my own refills on water for a non-self-serve place if its been long enough too. They are busy and it doesn't bother me too much, though it may bother them.

How bad is it when I self serve because they are busy?

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:44 am 
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Springs1 wrote:
The next post will contain wrong food and why it's most of the time, your server's fault. Too long to put into one post.

Genuinely looking forward to this.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:48 am 
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Ariann wrote:
It's not the server's fault if food is wrong (if they put it in right),


Here's why it's usually your server's fault most of the time if your food is wrong:

90% of the time it's the SERVER'S FAULT:

1. They can put in the order wrong into the computer or if it's a written ticket they submit, they could have written something down wrong or hard to read.

2. They could have forgotten to put in the order in the first place.

3. Servers can also misunderstand what the customer is saying such as 2 times when I ordered 2 sides of bbq sauce and the stupid idiot servers thought I didn’t want bbq sauce on my ribs when I NEVER ONCE SAID I didn’t and I didn’t say “ON THE SIDE”, I SAID SIDES, which means extra. One of those times I said extra even.

4. Most mistakes with food are visible:

A. Condiments of any kind regardless of who brings out the food can be brought out by the server ahead of time.

B. If someone orders extra crispy bacon with their pancakes, then the bacon looks limp, not stiff, and you can even see some white fat on it, guess what? MY SERVER COULD HAVE SEEN THAT TOO AND TOLD THE COOKS IT WASN'T CORRECT, TO RECOOK IT INSTEAD OF BRINGING IT TO ME WRONG IN THE FIRST PLACE!

C. Any wrong side dishes or entrees are the fault of the server if they bring out the food even if they put in the order right. You can tell the difference between a baked potato and mac n' cheese, yet, a waiter at Logan's Roadhouse was so stupid as to bring me mac n' cheese when I ordered a baked potato. I noticed it within 5 seconds of the food hitting my table. Like DUH a baked potato looks completely different from mac n' cheese.

D. Any MISSING side dishes, appetizers, condiments, or entrees ARE the server's fault if they bring out the food as well. Have had that happen a few times or so. Our servers aren't blind, so they can tell if something is missing or not.

E. I have seen a red steak delivered to someone before at Outback which means let's say the customer ordered their steak well done, that the server could have noticed the color difference as in your example “Steak cooked rare instead of well done ? It’s not your server’s fault, they didn’t cook it, it’s the kitchen’s fault.”

F. If something LOOKS burnt such as a piece of bread with the food and the person didn't order it burnt, my server is at fault for serving me that.

G. If my server forgets an item that an entree or appetizer comes with, that's their fault if they brought me my food without the item such as a side dish or ranch.

H. I have ordered at Outback my fries "lightly cooked" "Not overdone and yellow not brown." I have had their fries before cooked the way I like them before many of times before this time I am talking about. This stupid waitress decided to blame the kitchen staff for REALLY DARK BROWN FRIES as if she was blind or something and my husband even told me he could see that they were really dark. My husband may not agree with me on every subject of course, but with that, you could EASILY tell just by LOOKING that those fries were overdone and very dark. She said she put in the order correctly. I am thinking, SO? I wish I could have said "Are you blind?" That was HER FAULT she DECIDED TO SERVE ME THOSE FRIES THAT WEREN'T CORRECT. I noticed the mistake within 3 seconds of my food being placed in front of me.



You can tell in this picture above the bacon is very crispy just by simply LOOKING at it.



You can tell in this picture above the bacon is NOT CRISPY, just by simple LOOKING at the bacon.

While the server didn't "COOK" the bacon, it's obvious to the *SERVER'S* EYES that one batch of bacon is crispy and the other isn't to decide to BRING the food to the customer wrong or not. It's my server's fault if they decide to bring me the bacon that's like in picture 2 if I ordered it crispy that she or he didn't tell the cooks it was wrong and get them to cook the bacon more instead of SERVING it wrong. WHY bring it out only for the food to be sent back?



You can clearly see the fries are overdone in the picture above if the customer ordered them "NOT OVERDONE, lightly cooked."



In this picture above, you can see the fries don't appear overdone and the bacon is NOT CRISPY. If a customer asked for their bacon to be crispy, I would REFUSE to serve it and I would have enough CARING and COMMON SENSE to get that fixed **BEFORE** I brought it to the customer only to have the customer send it back or leave me a bad tip for not caring about their food.

My server's job isn't just to bring out what the kitchen staff gives them, it's also getting the order OBVIOUSLY correct to the table as much as possible in order to get that good tip. As someone said on a blog or forum “They just want to be tipped well and will do pretty much anything reasonable to get your money”, which that IS VERY REASONABLE to think OUR SERVERS ACTUALLY CARE ABOUT THEIR TIP TO GET THINGS RIGHT TO HAVE A BETTER TIP!!



You can notice a lot of things on her plate in the picture above like if the customer asked for no sour cream, well DUHH, it's STARING in your face. If the customer asked for a side of ranch(I would have), it's missing, DUHH!! If the customer substituted fries for rice, well DUHH, that's not on the plate.

Get what I am saying here? MOST of the mistakes happen due to either your server if they bring out the food or another server that doesn't compare the ticket to the food(assuming the order was put in correctly by the original server of course).

You also can notice if someone has wing sauce "On the side" vs. "On the wings" themselves. This isn't rocket science.

Most of the things that are wrong with the food can be caught by the server if they bring out the food, even if they didn't cook it. If it's another server, they can catch obvious errors on the ticket and menu(such as menu states the item comes with bbq sauce and the ticket doesn't say "no bbq sauce") if the ticket was correctly put in by the original server that took the order. Condiments(in bottles or on the side in containers) can always be offered to be brought out ahead of time REGARDLESS of WHO brings out the food to the table.

So most of the time when the food has something wrong with it, chances are, your server or another server could have caught the mistake before it got to you in most instances. I NEVER said ALL, but in most cases, it can be caught BEFORE bringing out the food(unless another server brings out the food with the ticket wrong), because then the original server that took the order is at fault for putting the order in incorrectly into the computer.

There are few rare cases where the food being wrong is the kitchen staff's fault such as raw food(such as raw chicken), slightly undercooked or overcooked food that you'd have to CUT into to know if it was under or overcooked, or anything the server cannot see with their eyes unless they were to TOUCH the food. Things such as a pickle under a bun the server can't notice unless they lift the bun, so unless they put the order in wrong, they wouldn't be at fault, but in general most food mistakes can be caught BEFORE bringing the food to the table.

What I am saying is, MOST mistakes ARE PREVENTABLE by the SERVER if they bring your order to you that they can NOTICE things wrong by comparing those written orders to the plates of food.

Once a waiter at Chili's said "The kitchen forgot" when I had ordered 2 sides of mayo and 1 side of mustard. The thing is, my waiter brought out the food, so NO, HE HE HE HE HE FORGOT, the kitchen staff didn't step out the kitchen to bring me my food and forget obvious missing containers from my plate that aren't covered up by anything. MY WAITER DID THOUGH!!

You walk in one room in your house with a plate of food, but forget the ranch. Even if your mom or significant other plated your food, which you even told her you wanted a side of ranch for your fries, but you bring it to another room. HOW IS THAT THEIR FAULT? It's YOUR FAULT YOU LEFT THE ROOM WITHOUT THE RANCH AND DIDN'T NOTICE IT SINCE IT'S SOMETHING OBVIOUS YOU DON'T HAVE TO *TOUCH* TO NOTICE THE MISTAKE!!

Even if he didn't bring out the food, that waiter could have prevented that type of thing from being forgotten since it needs no cooking to bring it out ahead of time. It is always the person bringing out the food that is at fault for any type of mistake that you don't have to TOUCH the food to notice the mistake, unless of course, the order was put in wrong by the original server that took the order with another server bringing out the food. Of course unless, the kitchen goofs up, making it correctly even if the ticket is wrong, but that's highly unlikely scenario.

I cannot believe you honestly think that the server is not at fault for most food mistakes. WE LIVED THROUGH THE "DUH" MISTAKES, SO WE CAN SEE WITH OUR EYES WHO WAS AT FAULT!!

We had a waiter once admitted he grabbed the wrong entrée from the kitchen. It was just my husband and I. This waiter not only admitted he didn't compare the WRITTEN ORDER with the entrées he was bringing out, but also we saw he had other entrées for another table that he didn't ONCE get his pad of paper out to see WHICH ENTRÉE WENT WITH WHICH TABLE!! So 2 times he could have caught his mistake, but didn't *****TRY HIS BEST AS HE SHOULD HAVE, because that's HIS JOB**!!

He admitted that he grabbed the wrong entrée from the kitchen. He brought my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. Those items look NOTHING A LIKE, but yet THAT WAITER WAS TOO LAZY AND UNCARING TO VERIFY *WHAT* HE WAS BRINGING US!! We still left him 17% BTW, just to let you know since he profusely apologized TWICE and FIXED THE SITUATION IMMEDIATELY just about. We honestly shouldn’t have though, because that really didn't make him LEARN anything. If I had to do it all over again, I would have tipped 13%. It's because since that happened(a number of years ago, maybe like 4), me and my husband have had some terrible experiences. We have had good ones too of course, but the servers need to LEARN that they can't just hand you ANYTHING like McDonald's cashiers do. They are there to EARN a tip, NOT to just hand you anything.

It's very rare that it's not the server's fault. Things like if I order no pickles if you took my order and brought out my food, which there are some pickles under a bun that you'd have to lift it to see it, unless you admitted putting in the order wrong, I will assume it's the kitchen staff that is at fault and probably is.

Things like raw chicken tenders aren't the fault of the server unless they are pink or something.

A slightly over or undercooked steak if the order was put in correctly is not the server's fault.

Also, some people assume things as well, that end up being wrong.

If another server brings out a wrong side dish or if they are missing items other than condiments, no it's not the server's fault if they put in the order correctly, but it still counts against the tip. It's part of the service.

Why also is it when you say "no pickles" or "ONLY lettuce and onions", they still have a pickle on the plate? WHY you servers can't understand that if the customer states they don't want pickles, that means on the plate, because otherwise, they'd specifically state they would have wanted it "ON THE SIDE." Think about it. WHY do I keep having servers bring me some pickles on the plate when I ordered no pickles? NO SERVERS ARE BLIND OR ILLITERATE that they cannot determine any of the obvious errors that don't have to be touched to notice the mistakes or mistake.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:53 am 
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Okay?


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:55 am 
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I'm so entertained.


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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:55 am 
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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 10:57 am 
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Was that a troll to make me look at bacon? ARE YOU ALL IN ON IT?!

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 Post subject: Re: Poor Service in Vegetarian Restaurants?
PostPosted: Sat Feb 23, 2013 11:04 am 
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