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 Post subject: Mould on Redwood's/VBites products?
PostPosted: Sun Apr 13, 2014 6:26 am 
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Anyone else noticing this?

I've had it twice this month. The first was on sausages the day after I bought them, they were sooooooooo gross, plastered in it! One of the other packets wasn't mouldy but had gone all liquidy on the bottom of the packet.

The second time it was on burgers the day after I had bought them (from a different shop). The other packet was clear and a different use by/best before date. I kept them in the fridge and they've since gone mouldy while still in date.

My regular health shop said they've had to send a load of stuff back because of this. It's put me right off buying redwoods stuff, I just can't trust what's on the turn and what's not now.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Sun Apr 13, 2014 7:31 am 
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I would contact the company and ask. I had a pack of the fishless steak "balloon" when they were still in date, I contacted Redwood (when it was still good old Redwood) and as far as I can remember they said it was because they may have come into contact with a source of heat (Not through my actions as I had them packed with ice blocks when I left H&B), they said they would replace them free and sent me about 5 different things (2 packs of the fishless steaks, and several packs of the meat free slices).
Just to be on the safe side I generally freeze Redwood stuff when I get it home, and the cheeses the day I open them (grated before hand)

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Sun Apr 13, 2014 8:57 am 
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A few years ago I had problems with their roasts with a rice stuffing. The bag ballooned up. H&B took them back but once I contacted redwoods direct and I didn't feel their response was good enough. In fact I had to push to get it sorted n there was no offer of extra stuff. I don't really buy many of their products now so haven't noticed the mould thing recently. I certainly felt they should have better customer service.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Sun Apr 13, 2014 6:43 pm 
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Not noticed it, but I only buy the sandwich slices now, and they seem to keep beeter than the other products.

Their home deliveries are a bit dicey though - they only pack the food with ice packs in the box, since the van is an ordinary delivery truck, so sometimes the food is wet and warmish from melted ice. Perhaps they do shop deliveries in the same way?


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Sun Apr 13, 2014 7:34 pm 
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Yeah, this has happened to me a few times.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Wed Apr 16, 2014 8:51 am 
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I have had problems with their products twice: once mouldy fish fingers (which were really close to their sell-by date) and once weird cheezly (not mouldy but some sort of setting/textural issue). Both times their customer services were really good and sent big boxes of replacement products.

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Wed Apr 16, 2014 9:15 am 
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To be honest, I don't think I'd want replacement products. The ones I had the problems with were well within their sell-by dates, I'd be concerned about what unseen nasties could be lurking even when the stuff looks ok.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Wed Apr 16, 2014 10:52 am 
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In all fairness it may not necessarily be Redwoods fault :-) . I remember in the past Holland and Barrett having issues with their fridges quite frequently. I know you bought them in a health shop, perhaps they had a power cut over night and didn't realise?

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Thu Apr 17, 2014 6:51 am 
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Everything I ever buy from vbites has to either be eaten within 1-2 days of opening or the leftovers frozen because mould appears super quick on it.

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Thu Apr 17, 2014 7:45 am 
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I tend to freeze anything I can from the vbites stuff, then it keeps...the slices etc are a bit rubbish because you can't put them in a sandwich a few days runnning without them going off.

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Thu Apr 17, 2014 8:14 am 
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I've bought them from two different health shops from different deliveries and my friend in Kent has the same problem, it must be a problem before the products hit the delivery trucks.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Thu Apr 17, 2014 8:58 am 
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fezza wrote:
I've bought them from two different health shops from different deliveries and my friend in Kent has the same problem, it must be a problem before the products hit the delivery trucks.


Fair point :-) . I hope my last post didn't appear snarky or agumentative, it certainly wasn't meant that way

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Mon Apr 21, 2014 10:37 am 
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I noticed that quite a few of their fish finger packs were moldy when I went to the VBites shop in Brighton a few weeks after the new one opened. I told the people behind the counter and they seemed disappointingly blase about it. I have been put right off buying their stuff since. I was extra-disappointed because that was my main reason for the trip down to Brighton in the first place!

I noticed more moldy sausages and fish fingers in my local Holland and Barretts too.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Fri Apr 25, 2014 8:09 am 
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I have this problem so frequently that I keep all my H&B receipts whenever I buy Redwoods/Vbites stuff in case I have to return them. I've been told by H&B that perhaps there was a small pin prick in the packaging and I've been told by the company that H&B don't always store them properly - this has been ongoing for years and no one seems too bothered. Frankly with the amount of returns they get I'm surprised H&B continue to stock them. In my experience fishcakes and fish fingers are most frequently affected.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Fri Apr 25, 2014 4:00 pm 
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Star wrote:
fezza wrote:
I've bought them from two different health shops from different deliveries and my friend in Kent has the same problem, it must be a problem before the products hit the delivery trucks.


Fair point :-) . I hope my last post didn't appear snarky or agumentative, it certainly wasn't meant that way



Not at all! :)


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Fri Apr 25, 2014 4:03 pm 
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Beginning to look like they know it's a problem and just don't care :/

They'll put themselves under eventually with that attitude.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Mon Apr 28, 2014 5:54 am 
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H&B have notoriously bad chillers - I always check food I buy from there for mold (including their pasties, which I break in half). It's been like that for years.

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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Mon Apr 28, 2014 5:47 pm 
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I've had their mini sausages go off so often I won't buy them any more. The manager in H&B wasn't even surprised when I asked her to check the back from some unfluffy ones :/


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Tue Apr 29, 2014 11:11 am 
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Ew ew ew. I have a thing about mould and you guys are totally worrying me. I will avoid redwood in future and H&B chilled pasties. The idea of biting into something and finding mould in it is horrifying.


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 Post subject: Re: Mould on Redwood's/VBites products?
PostPosted: Tue Jun 10, 2014 6:21 am 
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I feel a little let down if my vBites products don't include mould since like it's a major part of their brand concept now.

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