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 Post subject: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 4:26 pm 
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I keep getting messages that my phone's about out of storage space. I go look, and yes, I've only got a couple hundred MB left (or less).

So I delete old photos (everything's saved on the computer anyway), I remove/erase/whatever the photos from the deleted album, I search for apps I really don't need and delete them, I delete images from text messages. And in so doing, I free up a couple hundred MB or more. Great.

But a week later, I'm back to being all filled up again. Even if I haven't downloaded any more apps or saved any photos or added any music. This has been going on for a couple months now.

So what's happening? What am I not understanding? How does my phone keep getting filled up again and again, even without me adding anything or (seemingly) doing anything?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 4:53 pm 
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FootFace, when you go into Settings, and then General, and then About, you will see how many Songs, Videos, Photos, and Applications you have on your phone. Deleting photos is a great idea, but I wonder if you have songs and videos on your phone as well? Those will take up much more space than photos. How many GB capacity does your iPhone have?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 5:00 pm 
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If you do a lot of sending photos and things back and forth with people, those stay in the Messages app memory FOREVER. You can't get rid of them without deleting the entire conversation from within Messages. They also, unhelpfully, tend to show up as "Other" if you plug your phone into a computer and look at it in iTunes.

I deleted my conversation with C&S after a year of iPhone ownership and freed up like 5 gig...

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 5:01 pm 
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26.8 GB, 0 available. (I have 3+ GB of photos and only around 500 MB music.)

But the question is: how does it keep getting filled up (with whatever) if I'm not knowingly adding anything?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 5:02 pm 
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I have deleted conversations to free up space before. But I'm still astounded at how quickly I must be generating... stuff on my phone.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 5:07 pm 
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I've been wondering if this is an ios8 issue because it's been happening on both my phone and iPad.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:02 pm 
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Could be, I guess. I'm running 8.0.2. I'm an update behind, but even if it would help, I'll have to clear out several gigs probably, before I could download it.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:08 pm 
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What size phone do you have? It seems you're filling up super fast - far more than me. The only time I had to do a purge was after going ppodcast crazy on my old phone.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:08 pm 
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I asked the iPhone specialists sitting in my house and they agree with solipsistnation's answer. Plug it into iTunes & see how much of your stuff is "other" & then work out what the deal is. Deleting whole convo's not just messages could help or do you have offline playlists in spotify or something taking up huge amounts of space?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:19 pm 
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If your phone doesn't have enough free space to do an update wirelessly, you can hook your phone up to your computer and do the update through iTunes (I have to do that with our iPad).


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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:21 pm 
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I'm going to go sync/backup now.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:25 pm 
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Have to delete 283.2 MB before I can sync.

My, but this is fascinating.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:32 pm 
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OK, here's what I got:

Audio: 899.3 MB
Video: 62 MB
Photos: 3.48 GB
Apps: 4.92 GB
Books: 14 MB
Documents & Data: 419.3 MB
Other: 16.88 GB

Now what?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:46 pm 
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You know, I should probably start a thread about all the "simple" things I can't figure out how to do on my phone.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 6:48 pm 
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So, we think the best way to deal with it would be plug it into iTunes, back it up to iTunes and then restore it as soon as you're confident that the most recent backup has todays date.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 7:04 pm 
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So basically I should restore from the just-made backup?

(Scary.)

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 7:22 pm 
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Yep. That's what Nick did to my phone when this happened.

(I take no responsibly for what might happen if this goes wrong and Nick's last day as a real pro was yesterday!)

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 7:32 pm 
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are you getting the message that your storage is full and it cant back up to icloud?

the only way ive found around that is to go into my settings and change what backs up and then deleting the entire backup on icloud and starting fresh.

ive also found that ios8 seems to just be larger in general as i had to delete a bunch of apps off my phone just to install it

i am currently getting the icloud message everytime i plug my phone in to charge and so far ive been too lazy to do anything about it

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sat Jan 10, 2015 7:36 pm 
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FootFace wrote:
So basically I should restore from the just-made backup?

(Scary.)


Not [tooooo] scary. This is my advice as well. Get zen about it. What is the worst that could happen?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 4:08 am 
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Do you need 3 pointy tumpty gigabites of photos on your phone at all times? Couldn't you move them over to your computer and archive them away?

Your "other" folder possibly includes the operating system itself, which is nearly 5GB (obviously, you need this). I don't know what the other eleven 7GB of "other" is, but it might be a good idea to clear any caches. Whatsapp has a habit of storing everything forever, at least on Android, and I've had videos, photos and audio messages piling up that I'm realistically never going to use again. Can you root around the system folders and see what's deletable or do Apple not let you do that?

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 7:59 am 
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Have you gone to settings>>general>usage>manage storage (the option under storage, not icloud) and seen which apps are using the most storage? I'm wondering if you have books in iBooks or the kindle app or some podcasts taking up more room than you think.


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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 10:19 am 
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"Other" is the worst.

It contains a few different things-- one is Messages conversations and pictures and stuff, and it also contains failed syncs. A backup and restore _should_ clear a lot of that.

The fun part is that stuff in Other may not show up when you go to check usage on the phone itself. It'll just list it as used without showing what's associated with apps and things.

A backup and restore _should_ clear out a lot of it.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 1:33 pm 
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I will backup and restore. (I'll backup again today, even I did it yesterday, because I worry.)

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 3:01 pm 
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So I have been having issues like you, FootFace, and the error message like LisaPunk. I just did a big investigation and I think a big culprit was mail - on your iPhone in Settings > iCloud - unclick the button that says Mail. Then I went and deleted all junk and trash and 'promotions' and shiz. That seemed to help with the problem Foot mentioned.

Then to try and help with the error message like LisaPunk detailed - I went (on my Mac) to System Preferences > iCloud - clicked 'Manage' - deleted the backups listed there and then went to my phone and initiated a backup. After that fresh backup, it says I'm full on space again - So I'm not sure on that one.

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 Post subject: Re: Help me with my iPhone! (memory all used up)
PostPosted: Sun Jan 11, 2015 4:00 pm 
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i'm just so excited to learn what Other is comprised of -- i've been wondering forever.

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