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 Post subject: Re: Very Special Customers/Clients
PostPosted: Sat Aug 04, 2012 12:01 pm 
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vijita wrote:
This isn't too bad, but an American tourist asked me if I've ever heard of Ohio the other day. I decided to be jokey and say "yup, but only because I watch Glee," and he thought it was hysterical. But he then proceeded to ask me if I've ever left BC, and when I told him I actually grew up in Alberta (ONE PROVINCE OVER FROM WHERE HE IS VISITING), he thought I was talking about an "African state". Because, you know, Africa has states. When I told him I'd lived in England and California, he lost all interest, and told me I should really visit Ohio.


He was probably waiting for you to show him your igloo.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Sat Aug 04, 2012 12:56 pm 
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vijita wrote:
This isn't too bad, but an American tourist asked me if I've ever heard of Ohio the other day. I decided to be jokey and say "yup, but only because I watch Glee," and he thought it was hysterical. But he then proceeded to ask me if I've ever left BC, and when I told him I actually grew up in Alberta (ONE PROVINCE OVER FROM WHERE HE IS VISITING), he thought I was talking about an "African state". Because, you know, Africa has states. When I told him I'd lived in England and California, he lost all interest, and told me I should really visit Ohio.


Americans in Canada are pretty much all very special customers!* ;)

*I'm kidding**, before anyone gets offended.

**Mostly!

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Sat Aug 04, 2012 2:20 pm 
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My mom was once talking to a guy from Vancouver who was working in a hotel in NYC, and when it was clear that she actually knew where Vancouver was, he breathed a sigh of relief and told her that a lot of hotel patrons who found out he was from British Columbia told him he spoke really good English. Mom could commiserate. Once when she told someone in Buffalo (where we lived at the time) that she was from Amsterdam, she was asked if that was "somewhere in Copenhagen". When people actually knew where Amsterdam (or the Netherlands) was, they'd often ask questions like "Did you live in a windmill?", "Did you skate to school?", and "Did you have electricity?"

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Sat Aug 04, 2012 3:04 pm 
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lepelaar, your story reminds me of a story about one of our foreign exchange students in high school. We had a foreign exchange student from Germany who I sat next to in health class. One day, our teacher picked up a remote control, showed it to him, and asked him if he knew what it was. After he said "yeahhhhhhh" our teacher said, "Okay, I wasn't sure if guys had these in your country yet. I know that France only has a few cable channels." *head in my hands*

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Sat Aug 04, 2012 8:21 pm 
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A patron urinated and defecated in the library today... on a chair and on the floor. Fun times. I kinda wish we didn't have carpet.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 1:05 pm 
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Today, I answered the phone and the caller said, "Hi. I'd like to donate a dog." I just asked her to hold and gave the phone to someone else. I couldn't even deal. Apparently she bought a puppy off craigslist a few weeks ago and doesn't want it anymore. It's not the first time someone has told us they want to "donate" an animal. Like they're doing us a favor.


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 1:22 pm 
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Yeesh. Donate is such a more pleasant word than the truth (abandon).

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 1:40 pm 
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raspberrycomplaint wrote:
Today, I answered the phone and the caller said, "Hi. I'd like to donate a dog." I just asked her to hold and gave the phone to someone else. I couldn't even deal. Apparently she bought a puppy off craigslist a few weeks ago and doesn't want it anymore. It's not the first time someone has told us they want to "donate" an animal. Like they're doing us a favor.

My friend works at a shelter and would tell us some of the things people said/did and I thought I wouldn't be surprised by it anymore but...donate?

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 5:15 pm 
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raspberrycomplaint wrote:
Today, I answered the phone and the caller said, "Hi. I'd like to donate a dog." I just asked her to hold and gave the phone to someone else. I couldn't even deal. Apparently she bought a puppy off craigslist a few weeks ago and doesn't want it anymore. It's not the first time someone has told us they want to "donate" an animal. Like they're doing us a favor.


I would have been tempted to tell her thanks, but we don't need any donations at the moment.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 6:46 pm 
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mollyjade wrote:
I'm not talking sketched out. I'm talking, could possibly put someone in the hospital. And I agree that there's no reason to be rude about things, but it is a very serious question for some people. It can be hard to communicate that to someone who just thinks you're an idiot on a diet or a picky customer.


The post was talking about someone who asked for 2 sugars in an unsweetened ice tea and complained that it was sweet. If you have issues with sugar and ask for it in a drink, that's 100% on you. It's not that hard to not say "put two sugars in it."

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 7:48 pm 
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Mr. Shankly wrote:
raspberrycomplaint wrote:
Today, I answered the phone and the caller said, "Hi. I'd like to donate a dog." I just asked her to hold and gave the phone to someone else. I couldn't even deal. Apparently she bought a puppy off craigslist a few weeks ago and doesn't want it anymore. It's not the first time someone has told us they want to "donate" an animal. Like they're doing us a favor.

My friend works at a shelter and would tell us some of the things people said/did and I thought I wouldn't be surprised by it anymore but...donate?

Yup. And the fact that it has happened more than once makes it even better. A few years back, a woman walked into the shelter carrying a cat. She held the cat out at arm's length, just holding him under his armpits with his back legs dangling. The woman walked up to me, shoved the cat towards my face and said, "I want to donate this cat to you." Gee, thanks?


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 9:34 pm 
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If you knew how many times people walk up to the desk and say "I want a book" followed by<silence><long silence> you would be shocked. I now respond with "thank goodness you found the library!"

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 9:37 pm 
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Vantine wrote:
If you knew how many times people walk up to the desk and say "I want a book" followed by<silence><long silence> you would be shocked. I now respond with "thank goodness you found the library!"

Do you really say that? There have been SO many times when I've wanted to say something along those lines to people. So many people come into the library looking for "a book" which is all of the information they give me.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 9:54 pm 
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 Post subject: Re: Very Special Customers/Clients
PostPosted: Mon Aug 13, 2012 10:05 pm 
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Mr. Shankly wrote:
Vantine wrote:
"thank goodness you found the library!"

Do you really say that?

In my old library, they most certainly said that!!! They tolerated very little silliness, god i miss them.

I have reached my tolerance level with people today.

A guy tried to fool/steamroll me into taking him on as a new client. 45 min drive from where i am, telling me it was in my neighborhood. (to avoid paying travel costs) Did he really think I can't read a map?
Then, of course, we get to brass tacks and talk pricing. He then tells me he has an urgent call and will call me back in 10 minutes. Six hours later, a text message saying "oh i've changed my mind." Uh-huh.
(luckily, a referral from a person i knew only sends me crepe. i sort of knew from the get-go it wasn't going to work out, just from the referral)

Also, people claiming to have abilities they don't have? Not cool, especially if they're trying to steal my work. If you can't teach or translate, why would you think I would share my clients with you? (actually, on second thought, i'll send you the douchey clients, see above....)

Luckily I "met" (began working online with) a really cool lady from the UAE today and she made up for all the assorted douchebaggery here on terra firma.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 5:18 am 
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Mr. Shankly wrote:
Vantine wrote:
If you knew how many times people walk up to the desk and say "I want a book" followed by<silence><long silence> you would be shocked. I now respond with "thank goodness you found the library!"

Do you really say that? There have been SO many times when I've wanted to say something along those lines to people. So many people come into the library looking for "a book" which is all of the information they give me.

Sure! It's all in how you say it.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 8:55 am 
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I'm a graphic designer for a large conglomerate. This upper-management client has asked me to make a powerpoint and create all the copy for it as well. When I said that's not what I do, I was basically told to just do it already, post haste. So, um. I'm a copywriter now.

Also, a client just told me that the word "series" is plural and you must used "serie" if it's singular. How can a series be singular?!

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 11:43 am 
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Yesterday at work the only things in the tip jar (and we were insanely busy) were gazillions of American one-dollar bills. So I guess I can only assume that near 100% of our (tipping, albeit stingily) customers were Americans who don't understand that we have our own currency. I suppose I should be grateful for any contribution, but everyone was super rude yesterday (and no, I am definitely not chalking up the rudeness to them being Amercans). One lady flipped out on me because we ran out of a cheese just before she ordered her tasting plate, and the girl at a table next to her (who ordered first) had it. What the hell? I work at a cidery and farm, not a restaurant!


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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 2:28 pm 
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I sometimes answer the phone in my office (when the receptionist is away from her desk/on the other line). The other day, a woman called up and asked for someone who doesn't work there. She verified that she'd called the right number (in that way that basically makes you feel like you don't know what you're doing). She then asked to speak to the receptionist (whose name is on some stuff as a contact). I asked her if I could ask what the call was regarding, and she said no! I then asked if I could take her name, which she at least gave me. It turned out that her call wasn't particularly personal or confidential. She just had her entitled pants on because she's a friend of our patron (they go to the same synagogue).

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 2:49 pm 
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paprikapapaya wrote:
I'm a graphic designer for a large conglomerate. This upper-management client has asked me to make a powerpoint and create all the copy for it as well. When I said that's not what I do, I was basically told to just do it already, post haste. So, um. I'm a copywriter now.

Also, a client just told me that the word "series" is plural and you must used "serie" if it's singular. How can a series be singular?!


Well, you can certainly have a single series. The point is that the singular and plural are both series.

Serie isn't a thing. (That was the best sci-fi serie ever!)

And as an editor and writer, I can tell you that no one reads anything anyway, so I wouldn't worry about having to write copy for the presentation. Even though I get that it's not your job. You could probably put your shopping list on there and no one would notice.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 3:00 pm 
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FootFace wrote:
And as an editor and writer, I can tell you that no one reads anything anyway,.

Except for that one fussy-pants maven in the corner who feels the need to make some kind of criticism so that everybody knows how important he/she is. Who will crucify you for using series when it should obviously be "serie"!!

We had a client insist on paying in dollars last week. For a large job. When I suggested that they pay more so that we could cover the change fee (have to drag this shiitake to the airport) they were offended. um, what? i feel your pain, vijita. obvs my passport is some sort of undercover ATM machine?

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 3:34 pm 
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Vantine wrote:
Mr. Shankly wrote:
Vantine wrote:
If you knew how many times people walk up to the desk and say "I want a book" followed by<silence><long silence> you would be shocked. I now respond with "thank goodness you found the library!"

Do you really say that? There have been SO many times when I've wanted to say something along those lines to people. So many people come into the library looking for "a book" which is all of the information they give me.

Sure! It's all in how you say it.

I need to learn the art of not sounding like a bisque when I say things like that.

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 4:12 pm 
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paprikapapaya wrote:
Also, a client just told me that the word "series" is plural and you must used "serie" if it's singular. How can a series be singular?!


the singular of series is either "episode", "number", "thing" or something else specific. series is inherently plural. "a series of things" you can't have things put in a row if there's only 1 of them. (i guess it'd be row 1 column 1, but still.)

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 4:16 pm 
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paprikapapaya wrote:
I'm a graphic designer for a large conglomerate. This upper-management client has asked me to make a powerpoint and create all the copy for it as well. When I said that's not what I do, I was basically told to just do it already, post haste. So, um. I'm a copywriter now.

Also, a client just told me that the word "series" is plural and you must used "serie" if it's singular. How can a series be singular?!


"Series" is a collective noun and can be singular or plural. Usually it's singular; for example, "the Babysitter's Club series" refers to one series which is made up of many books. Or "a TV series" is one series which is made up of the episodes of the TV show. It's plural when you're talking about more than one group of things, like "My favorite books are all fantasy series" or "There are three series of instructions to follow".

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 Post subject: Re: Very Special Customers/Clients
PostPosted: Tue Aug 14, 2012 7:54 pm 
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Dear most important lady in the world,

You do not have the right to be upset when you grab your waitress's arm as she's walking by and you get iced tea splashed on your shirt. You should be thankful you didn't wear every single drink that was being carried, because it was only luck that you didn't. I did not spill something on you, YOU spilled something on you. Just to clarify, k thanks.

PS - it's never ok to grab your waitress's arm, even if she doesn't happen to be carrying something. She walked by you to get to where she's going, she'll have to walk by again on her way back. The extra 20 seconds of not being a crasshole won't kill you.

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